Authorization Fail

I have the free version installed, a proper Abstract ID created as well, but I can’t open the software because I get “Authorization failed” every time, even though I can see I have a license on the user account? Any ideas why?

Hello @pointoflife and welcome to our community!

I have brought this up internally and we will provide more information once it becomes available.

Thanks!

Hello again @pointoflife,

A member of our team will reach out to provide further assistance in authorizing InstaMAT.

Thanks!