InstaLOD crashes on startup

InstaLOD
1

I used InstaLOD for a few days and one day I couldn’t open the program anymore as it just closes when I open it. I can’t find crash report in Documents/InstaLOD Studio.
The crash happens after this window:

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image2046×1217 142 KB

I’m on Windows 11

2

Hello @natalija and welcome to our community!

I will report this internally, and we will provide more information as soon as it becomes available.

Out of curiosity, have you performed any system updates recently? Either to the OS or drivers such as for your GPU?

Thanks!

3

Hi,
yes, I have updated graphic drivers and OS, but I reverted OS update because I had some problems with another software.

4

Hello @natalija,

Thank you for mentioning.

After reverting the OS update, is InstaLOD able to successfully start up?

If you are able, could you provide your system specifications and the update information so that we can track this behavior in case others also experience this?

Thanks!

5

No, I can’t get InstaLod to start up.

I’m on Windows 11 Pro, version 24H2,
Lenovo Legion 5 Pro,
NVIDIA GeForce RTX 3060,
AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz
16 GB RAM

I guess there’s nothing I can do to fix this?

6

Hello @natalija,

Although this would probably be just a temporary fix, we could try one thing. As you are using a laptop with an IGPU and a dedicated one, you could try to manually assign your dedicated GPU to InstaLOD Studio by doing the following:

  • Right click on the desktop and choose “Display Settings”.
  • Scroll all the way down to “Graphics Settings”.
  • In the graphics settings, you can browse for an Application. Under “Choose an app to set preferences” choose “Desktop App”.
  • Click on “Browse” and navigate to your InstaLOD installation folder, choose the “InstaLOD” .exe file and click on “Add”.
  • Click on the newly created entry “InstaLOD” and click on “Options”.
  • Try to assign your dedicated GPU first by choosing “High Performance” and then clicking “Save”.
  • If this doesn’t work, try to set it to “Power Saving” instead.

If this process works for you, it would be great if you could report it to this thread, so it’ll make it easier to investiage the issue.

Thanks!

7

I tried this and it’s not helping.

8

Hello @natalija, thank you for trying and sorry to hear it didn’t help. We will keep investigating the issue internally and let you know as soon as more information is available

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