Pipeline Download

InstaLOD
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1

I just created a Pionner account and downloaded InstaLDO Studio and the blender integration.

I followed the documentation for the Addon installation and it asked me to download the Pipeline tool, but there was nothing related to the pipeline tool on my account.

Am I missing something? I checked the cloud page, but there’s nothing there besides the Studio and Integrating files.

Thanks

1 Like
2

Im having the same issue, I searched everywhere possible, its just really confusing to get started
also having the issue that studio wont open .blend files and the mesh vanishing after remeshing when I try it with .obj
most of the content I can find is +2 years old, very irritating…

3

Hello and welcome to our community!

Please note that Pioneer and Studio Licenses do not include support for our plugins in DCC tools. However, they include our standalone application InstaLOD Studio and game engine integrations into Unity and Unreal Engine. Even though you can still download InstaLOD for Blender for example, InstaLOD Pipeline - the processing backbone that powers all our DCC plugins - is not included in your account.

DCC tool plugins are included starting with the InstaLOD Node-Locked Subscription - I hope this clarifies the situation.

Thanks

4

Ok, so on the licensing page, it does say Integration for game Engines.

So I got a bit confused when I saw the plugins for all the DCCs on my account. So probably they shouldn’t be there as it makes you think those are available to you.

I will be giving a try to the node-locked license then.

As a suggestion, it would be nice to at least get access to Blender’s Addon, since Blender is free. As someone who doesn’t make more than 100k a year and only does this sort of file optimization occasionally, it would be a nice extra.

Thanks

4 Likes
5

Hello @JonSnow,

I just bought into the Studio license today and the Blender plugin is clearly advertised as included on the website, yet I cannot find the required pipeline to download in my Abstract account to make it work.

How do I resolve this?

Thanks

6

Hello @Dino and welcome to our community!

Both the InstaLOD Pioneer and the InstaLOD Studio licenses include only the integrations for game engines. Access to DCC tool integrations such as InstaLOD for Blender becomes available with the InstaLOD Node-Locked license.

Even though you can download InstaLOD for Blender, InstaLOD Pipeline is not included in your account.

7

Thanks for the response. In that case I’ll have to request refund. This is clearly misleading and confusing for customers. When looking at the studio plan and hovering the “Info” icon next to “game engine integrations” there is clearly a tick at “Blender”. Also when scrolling down there is a tick for blender “seat license”. The studio license is within “seat license” category filter. So I really don’t see how someone is supposed to understand what is going on here.

I was only booking this because of the blender integration.

8

Hi @Dino,

The refund request is understandable, and thanks for letting us know about the confusion. We’ll look into clarifying the communication so it’s a bit more straightforward — we appreciate your input.
You can initiate a refund in the Abstract Store application within the Subscription page. Here are some steps to help facilitate things:

  • Navigate to the following URL: https://store.theabstract.co/
  • Login with your credentials
  • Navigate to the Subscriptions page
  • Locate the subscription
  • Select the Refund button and confirm
  • You’ll receive an email confirming the refund was requested

Please note that it may take some time for our payment processor to issue the refund.
If you have any other questions or need any further assistance, don’t hesitate to reach out.

Thanks

9

Hello @Dino, I’ve looked into this as well and a colleague from our team will reach out to you by email to either ensure the refund works, or figure out a way to get you up and running with Blender!

To echo what @DrDro2 said, we’re going to work adding clarification to the website. But it’s worth mentioning that the team is currently working on an integration for Blender that does not require InstaLOD Pipeline.

10

Hi,
I’d like to revive this thread as it seems still just as relevant:

  • The license overview on the website still shows Blender (and other DCCs) ticked for Pioneer and Studio licenses
  • There is no hint in the documentation for either the Blender Plugin or InstaLOD Pipeline (which you are referred to from the Blender Plugin docs)
  • The Blender Plugin is included in the Pioneer license for example (it can be downloaded from the license manager)

So from what I can see this is still misleading / confusing. Also, is there any update on the blender integration that does not use Pipeline?

11

Hello @HansMeier01 , and welcome to our community!

Thanks for letting us know. It seems the licensing overview is up to date; however, we still need to adjust the information on the licensing cards - it has been noted internally.

Unfortunately, the Pioneer and Studio licenses only include integrations for game engines and not DCC tool integrations. These tools, like Blender, are only available with an InstaLOD Node-Locked license.

With that said, an integration for Blender that does not require InstaLOD Pipeline is still on the roadmap, despite other items taking more priority.

Thanks!

12

Reviving this thread because as a new user who came across this same issue today it doesn’t seem like you guys ever resolved this. (unless I am missing something)

  • Got InstaLOD Pioneer licence
  • Saw both in the description and in the downloadable content that I could download intergration for Maya and Blender “oh that’s pretty cool! Lemme try that”
  • Found out you couldn’t actually use it because you need the pipeline intergration which requires a higher paid subscription, and that there are a lot of other folks who also came across this same disappointment. (This is the most viewed InstaLOD thread on yall’s forum)
  • I’m fine with just using the InstaLOD Studio since that was what I was originally wanting, but I still feel deceived (whether it was intentional or not) and disappointed.

If those intergrations (besides the ones for Unity and Unreal Engine) are basically useless in those subscriptions, then I don’t think you should include them in the license descriptions and downloadable content. That way people don’t conclude y’all are being misleading in your advertising.

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Alright I’m now off my soap box. I just wanted to get that off my chest because something about that was really bothering me. I trust this is more of an oversight but I felt like saying something to prevent it from getting quietly swept under the carpet. Regardless, I am looking forward to using InstaLOD Studio.

Best wishes.

13

Hello @SeijinWright,

Thank you for your feedback. With many tasks of varying priority needing attention, some adjustments, including this one, haven’t been completed yet.

The base list on the Pioneer Subscription card states that the license supports integrations for game engines. Additionally, a table below explains which integrations apply to each license.

Hovering over the info icon provides detailed information about all of InstaLOD’s integrations as a whole.

Since it has been noted that this information may be unclear, we will work to revise the page to make it more understandable.

Thanks again for bringing this back to our attention, and we’ll look into making sure it’s on our web team’s radar to address soon.